Alluring Seaside Retreat w Pool Stella di Mare

Unfortunately our stay was unpleasant. we were not informed, that the adress needed the additional information so the uber brought us to the wrong location. It took the agent forever to give us the directions. The house was clean but building & furniture seem a bit run down & outdated. Really not what could be expected for the price. It also is at the main road so you get the noise. What was most disappointing, is that the master bedroom which is the only nice room in the house was not usable for the majority of the stay as it was hot like in a sauna since the aircon (and the plugs up in the attic) was not working most of the time despite them claiming for not being concerned with load shetting. The shower had massive leaks so the water even came down to the livingroom. it took days to get it fixed. Finally they locked us in accidentally & took forever to free us. Even after that incident they did not provide more than 1 key for the garage. they offered us a ridiculous compensation.

Anonymous - Posted: 2/26/2024

Thank you for your review Fabia! We are sorry to hear about your experience during your stay with us. We apologize for the inconvenience caused by the address confusion and the delay in providing directions. We appreciate your feedback regarding the noise from the main road and we will be sure to monitor this for all future guests. We understand your mention on the aircon and that during load shedding hours it is unfunctional as the property doesnt not back up any large or heavy usage appliances and extras. We will keep this in consideration for all future updates and we will address these issues with our team to ensure they are resolved for all future guests. Thank you for bringing these to our attention and we hope to welcome you back to Nox for a more improved stay in the future!

Nox Cape Town staff

Posted: 2/27/2024

Poor Hosting Location is good

Ricka S - Posted: 2/1/2024

{"text"=>"Thank you for your feedback, Ricka. We are glad you enjoyed the location of the property, it is great that it is close to a cafe and beach. We understand that you arrived at the property earlier than our normal check-in time and a neighbour had parked in your allocated space. We apologise for any inconvenience you experienced due to these factors but can assure you our team did their best to assist you. Despite these issues, we hope we can welcome you again in the future and make your next stay the best.", "last_change_timestamp"=>"2024-02-06 14:12:23"}

Nox Cape Town staff

Posted: 2/6/2024

The AC in main room was broken making it unbearable to use. Response from NOX was slow and it was not repaired during the stay. The only time they could send a repairer was at 8am after I asked them not to be disturbed so early. They did not offer and discount for the inconvenience

Salvatore R - Posted: 1/2/2024

Thank you for your review Salvatore, we apologize for the inconvenience you experienced during your stay. We understand the importance of a functioning AC and we apologize for the delay in addressing the issue. Our apologies for the Aircon and we tried our best to repair during your stay. We unfortunately could only get the new AC installed after your stay and we have taken note of your feedback and will work on improving our response time. We apologize for any disturbance caused by the repairer's visit at 8am. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

Nox Cape Town staff

Posted: 1/3/2024

Die Unterkunft war sehr sauber und groß! Die Einrichtung etwas altmodisch und bei genauerem Hinschauen waren ein paar Teile nicht optimal angebracht bzw. etwas veraltet. Ansonsten aber haben wir uns sehr wohl gefühlt und die Kommunikation mit NOX war super. Das hat sehr gut funktioniert. Wir haben uns auch sehr sicher gefühlt.

Petra Mercea - Posted: 12/29/2023

Vielen Dank für Ihre Bewertung, Petra! Wir freuen uns zu hören, dass Sie die Unterkunft sauber und geräumig fanden. Wir schätzen Ihr Feedback bezüglich der veralteten Möbel und einiger Teile, die nicht richtig angebracht waren. Wir werden dies zur Kenntnis nehmen und notwendige Verbesserungen vornehmen. Es freut uns zu wissen, dass Sie sich während Ihres Aufenthalts wohl und sicher gefühlt haben. Wir hoffen, Sie in Zukunft erneut bei uns begrüßen zu dürfen!

Nox Cape Town staff

Posted: 12/30/2023