Terms and Conditions

Updated: October 2024

Below are some highlighted terms and conditions that we believe are most important to communicate. Upon confirming a reservation you are bound to the full Reservation Agreement which you can view here: Reservation Agreement.

Cancellation policy

1 and 2 Bedroom Properties:
  • All bookings will receive a full refund if cancelled 14 days (2 weeks) prior to the arrival date.
  • Bookings cancelled within 14 days of the arrival date, forfeit the full payment.

3 Bedrooms and larger:

  • All bookings will receive a full refund if cancelled more than 30 days (4 weeks) prior to the arrival date.
  • Bookings cancelled within 30 days of the arrival date, forfeit the full payment.

Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the property. In the event that your cancelled dates are rebooked, Nox will charge an 11.5% booking fee and the guest will receive a refund for the balance.

We advise all clients to take out cancellation insurance.

Arrival & Departure

  • Standard check-in time is 2pm on the day of arrival.
  • Check-out time is 10am on the day of departure.
  • We will try to accommodate all other arrival and departure times. If you have any special requests please contact the office on support@nox.capetown or via telephone on +27 21 201 1217.
  • To guarantee early arrivals or late departures, an additional fee of a half day's rental may be charged.
  • Upon check-in, you will be required to produce proof of your credit card as well as identification.
  • Should a guest not check-out at the agreed time on the check-out date, the manager will be entitled to charge for the overstay (at a rate of up to double the average rate of their current stay), for plus all applicable Guest Fees, Taxes, and any legal expenses incurred.
  • ***It is important to note that by agreeing to our terms and conditions, the guest authorises Nox to utilize their deposit to cover any breakages or damages to the property***

Payment terms

  • In order to confirm a reservation, a deposit payment of 50% is due within 72 hours of written confirmation of booking.
  • A balance payment of 50% is due 30 days prior to arrival.
  • Prior to your arrival, Nox requires our guests to be verified and for a security deposit to be collected. More information can be found here.
  • As of 1 May 2020, we charge a once-off per booking fee of up to R595.
  • If the guest fails to vacate the property on the departure date, the guest is liable to cover the cost of the average daily rate plus 30% for every additional day they stay at the property.

Smoking Policy

All our properties are strictly non-smoking. This includes cigarettes, pipes, cigars, hubbly bubblies and marijuana. Please note that any guests who smoke inside a property will be levied a R5,000 fine per incident. This is payable directly to your Host by Card Payment or Cash. Additional charges may be levied for professional upholstery, linen & curtain cleaning and sanitising.

Liability

The Tenant accepts liability for all minors and all visitors to the property. For more information or any queries, please contact us here.

Events Policy

Our Villas are for Accommodation purposes only. We do not act as a hosting venue nor are our properties intended for such use and our full policy on events can be found here.